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Abilities
Project Development
Site Marketing and SEO
Multimedia Development
Team management
Cross Training
Desktop Support
Skills
Graphic Development Tools
Adobe PhotoShop
Adobe Illustrator
Macromedia Fireworks
Adobe Imageready
Multimedia Authoring Tools
Macromedia Flash
Macromedia Director
Adobe Premiere
Adobe GoLive
Audacity
QuickTime
Website Development
Macromedia Dreamweaver
Microsoft FrontPage
BBEdit, Notepad (HTML)
Filezilla FTP, WS_FTP
I.E., Firefox, Netscape, Opera
Webscripter 3.1
Programming Languages
HTML
JavaScript
Action script
Lingo
C.S.S.
Desktop Publishing
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
SkillsProject Development
Site Marketing and SEO
Multimedia Development
Team management
Cross Training
Desktop Support
Abilities |
Education
A.S. Interactive Media: Art Institute of Pittsburgh, online. Exp Grad 02/07
Certification, Web Design: Middlesex College, Bedford, MA
Certification, Windows Fundamentals: Brainbench.com
Graphic Design: Plymouth State College, Plymouth, NH
H.S. Diploma: Harwood Union H.S. Moretown, VT
Experience
Owner/Webmaster 2003 - Present
Little Fox Web Design • Newmarket, NH
• Offered Web Design services to local small businesses
• Member of the Billerica MA Chamber of Commerce
• Created 20+ web sites from design to finish
Customer Support Specialist 2006 - Present
Russound • Newmarket, NH
• Quickly learned the field of Home Audio Distribution
• Assisted Field Technicians with troubleshooting steps
• Averaged over 40 calls per day
Technical Support Consultant 2001 - 2006
Polaroid • Waltham, MA
• Recognized for ability to quickly resolve customer inquiries
• Implemented technical knowledge of Windows and MAC OS
• Assisted usage of cameras, scanners, printers
• Recorded customer information in Scopus database
• Answered customer emails through RIGHTNOW web client
Computer Technician Dispatch 2000 - 2001
Qualxserv • Tewksbury, MA
• Dispatched computer tech. to work orders
• Entered data into QUE and CESIS Databases
• Worked daily on Windows NT platform
• Assisted technicians with order tracking through UPS and FED-EX
Store Manager 1997 - 2000
Prints Plus • Burlington, MA 1996 - 2000
• Effectively managed retail framing store
• Increased sales 20% over a 2-year period
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